Reception Volunteer

  • Location: Grace’s Place, Dumers Lane, Radcliffe, M26 2QD

Who will show me what to do?

Our fantastic Office Manager will show you the ropes and give you all the support you need to get the most value from your time.

What will I be doing?

This is a key role within the Hospice. You will be the first point of contact for children and families who visit Grace’s Place as well as for supporters, contractors and visiting care professionals. You will help us to create a warm and welcoming atmosphere whilst maintaining our expected level of security and confidentiality. Your main responsibilities will be:

  • Greeting visitors in a caring and empathetic manner
  • Managing visitors’ signing in and car parking
  • Taking accurate messages and forwarding these using our internal telephone and email systems
  • Giving up to date and accurate information to callers and visitors
  • Receiving and making telephone calls
  • Receiving donations and promoting our Gift Aid scheme
  • Handling cash, giving receipts and recording donor details
  • Handling incoming and outgoing post
  • Keeping the reception area tidy and making sure that up to date and relevant publicity materials are displayed
  • Basic clerical and data entry tasks

How many hours will I work?

This is a regular weekly commitment – and we have the following shifts

Monday – Friday 09:30am – 13:30pm

Monday – Friday 09:30am – 13:30pm

Do I need any skills/experience?

You need to have a calm and caring approach and be comfortable talking to people of all ages, both in person and on the telephone. Following training, you need to be able to use an internal telephone system and be a confident user of email. You will also need to be computer literate and be confident using Outlook and other Microsoft packages.

This hospice-based role will require you to have a satisfactory DBS (Disclosure and Barring Service) criminal record check.

All our volunteers are encouraged to attend training and volunteer meetings whenever possible.

As a volunteer you will be a representative of Forget Me Not Children’s Hospice. As such we expect you to be well presented, polite and to give a positive message about the work of the charity.